FAQs
Sizing
What size should I order?
We totally understand that we are all are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions just drop us a line at contact@sofiamantoni.com and we will try to provide any information you need to make your decision!
I’m unsure about a size or I have a fit question. How do I find this information?
Please see our general sizing guide for general information on how to measure yourself to fit any of our styles. If you still have questions about a specific item or measurement guidelines, get in touch with us at contact@sofimantoni.com and we’ll help you out!
Ordering
Can I place my order over the phone?
We would love to help you order over the phone! You can reach Sofia Mantoni at (509) 944-1528 Monday through Friday from 10:00am to 5:30pm PST. To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don't want there to be any delay.
How can I check my order status?
To check your order status, log in to your account and navigate to your order history. Don't worry, you can still check your order status online if you order over the phone or do not have an account. You must have your order number and billing zip code to check your order status if you do not have an account.
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments, We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.
Will I be charged sales tax on my order?
If you're shipping your order to Washington, applicable sales tax will be added automatically.
How do I apply a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Enter a Promo Code".
Can I use promo codes with the purchase of already discounted items or sale items?
Promo codes and offers cannot be combined with already discounted items or sale items.
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Was I charged twice?
Your card should only be charged once when your order is submitted. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order Now" button once!
I get an error message when I enter my shipping and billing addresses. What’s going on?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won't go through. What should I do?
If you continue to receive error messages, please contact us by phone at (509) 944-1528 or Chat Monday - Friday 10:00am - 5:30pm PST or send an email to contact@sofiamantoni.com
I need to change something on my order. How can I do that?
We totally understand and are here to help, but you must contact us immediately! The fulfill-SM team is always trying to best assist you. Once we initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.
Where is my order confirmation?
As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder.
Shipping
When will my order ship?
Please see our shipping information section for more details.
Returns
How long does it take to process my return?
Once the delivery man drops off your return at our warehouse, your exchange will be processed within 5-7 business days. Our goal is to best serve you, items can be returned for store credit only, we cannot issue refunds.
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. View our full Return Policy.
Miscellaneous
I’m in love with something that’s out of stock in my size! What can I do?
Sign up to be notified when/if an item is restocked click on the "Notify Me" button, enter your email, size and color.
Do you have gift cards?
No we do not.
Does my store credit expire?
Store credit codes will expire one year from the date issued.
Stores
Do you have any store locations?
At the moment we only operate online and worldwide at our online shop.
s o f i a m a n t o n i
Mon - Sun: 9 am - 6 pm PST